Shipping Policy

Thank you for shopping with Brand My Socks. This Shipping Policy describes how and when your order will be produced, shipped, and delivered. By placing an order on our platform, you agree to the terms outlined below.

WHEN YOU PURCHASE ON OUR PLATFORM, YOU AGREE TO BE BOUND BY THIS SHIPPING POLICY. PLEASE READ IT CAREFULLY BEFORE COMPLETING YOUR ORDER.

ORDER PROCESSING & PRODUCTION

All products sold by Brand My Socks are custom-made. Production begins only after your order enters “Production Status.” You will receive an email notification once production has started.

Because of the custom nature of our products, orders cannot be changed or canceled once production has begun, except as explicitly stated in our Cancellation and Changes section.

SHIPPING METHODS & DELIVERY TIMES

Once production is completed, your order will be shipped using the shipping method selected at checkout.

Estimated Shipping Times

• United States (most states): 2–4 business days after shipment

Delivery times may vary depending on location, carrier conditions, customs processing, and other external factors beyond our control.

Expedited Shipping

U.S. customers may be able to select expedited shipping options, including overnight delivery where available.

Expedited shipping options appear at checkout and apply only to shipping transit time, not production time.

SHIPPING COSTS

Shipping costs are calculated at checkout and are based on:

• Shipping destination
• Selected shipping method
• Package weight and size

Shipping fees are non-refundable, except where explicitly stated in cases of lost items or carrier errors confirmed by Brand My Socks.

TRACKING & DELIVERY CONFIRMATION

Once your order ships, you will receive a confirmation email containing tracking details. We strongly recommend monitoring your shipment closely.

If a carrier provides valid delivery confirmation to the supplied address, the order will be considered successfully delivered.

LOST, DELAYED, OR MISPLACED SHIPMENTS

If an item is misplaced during transit and confirmed by the carrier:

• We will provide a full refund, including purchase price and shipping fees.

Customers must report:

• Non-receipt of items within 7 days after the agreed delivery period has ended.

Failure to report missing shipments within this timeframe may make it impossible to investigate, and refunds may no longer be available.

Brand My Socks will not issue refunds if:

• There is a valid delivery confirmation.
• The delay is caused by the shipping carrier, customs clearance, weather events, or other circumstances outside our control.

INTERNATIONAL SHIPPING (IF APPLICABLE)

International shipments may be subject to:

• Customs inspections
• Duties, taxes, or import fees

These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost.

SHIPPING TIME DISCLAIMERS

SHIPPING TIME ESTIMATES ARE PROVIDED BY SHIPPING CARRIERS AND ARE SUBJECT TO CHANGE. BRAND MY SOCKS DOES NOT GUARANTEE DELIVERY DATES AND IS NOT RESPONSIBLE FOR CARRIER-RELATED DELAYS.

ADDRESS ACCURACY

It is the customer’s responsibility to provide a complete and accurate shipping address. Brand My Socks is not responsible for:

• Delays
• Lost shipments
• Additional fees

caused by incorrect or incomplete address information.

SECURITY & FRAUD PREVENTION

To protect against fraud:

• We may refuse or cancel shipments if suspicious activity is detected.
• We reserve the right to request additional verification before shipping an order.

Brand My Socks will never request sensitive personal or banking information via unsolicited calls or emails.

QUESTIONS

If you have any questions regarding this Shipping Policy or your shipment, please contact us through:

• brandmysocks.com

We appreciate your business and thank you for choosing Brand My Socks.